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PondsOnline.com . ......

Order Online 24/7 or Call: 1 (604) 637-7763 Monday to Friday 8:00 AM - 4:00 PM Pacific Time - Email Us

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Contact Us

Telephone Orders & Inquiries	Telefax	Email - General Inquiries
Email - Warranty Service, Returns, Order Problems/Cancellations	Email - Shipping Cost Inquiries

Our warehouses in Illinois, Iowa and Oklahoma are fully stocked and ready to fill your order. Most orders leave the warehouse within 24 to 48 hours.

Our telephone number is (604) 637-7763.

Please call us from Monday to Friday
9:00 AM to 5:00 PM Pacific Time
10:00 AM to 6:00 PM Mountain Time
11:00 AM to 7:00 PM Central Time
12:00 NOON to 8:00 PM Eastern Time

Our phone lines are at times a bit overloaded. If you get switched to the answering machine, please leave us a message. We do return calls. If you get a busy signal and get tired of listening to it, please send us a quick email with your telephone number. We'll be glad to call you at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday. We are closed on weekends and Statutory Holidays.

After Hours
Our friendly answering machine is ready to take your call. One of our staff will be glad to return your call at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday.

Our telefax number is (604) 489-0029. Please click here to go to our Fax/Mail Order Form.

We prefer to answer all customer inquiries by email so we have a papertrail to refer to and can easily respond to follow-up questions. With the amount of time we spend on the phone, we may not remember what we discussed with you a hundred phone calls ago and have to start over. If it's something complicated that we all may want to refer to again at some point, please send us an email. And here's the best part. Unlike many other companies these days, we actually respond to emails. We answer most inquiries the same day but please allow up to 24 hours to receive a reply from us. We get a lot of email.

Please have a look at our fabulous and extensive online Pond Planner where you will find all the answers to designing and maintaining your pond.

to go to our General Inquiries Page

Please use this page for warranty service and returns.
 

to go to our Warranty Service Page

Only applies to pond liners over 150 lbs. weight and some pond kits. For all other items, please consult our shipping & handling fee schedule.
 

to go to our Shipping Cost Inquiries Page

 

Aeration Pumps Algae Control Aquatic Plant Care Clearance Sale Container Water Gardens Decoys Deicers Filter Media Filters Filtration Systems Fish & Koi Food Fish Medications Fish Nets Fitting Centre Floating Critters Floating Fountains Floating Planters. Foggers Fountains Hose & Adapters Jumping Jets. Landscape Lighting Leaf Netting Lighting Liners & Underlay Mosquito Control Parts Plumbing Parts Pond Kits & Packages Pondless Water Features Pond Protection Power Control Centres Predator Control Pre-Formed Ponds Pumps, External Pumps, Submersible Skimmers Solar Pond Equipment Spitters Statuary Pumps Transformers Tubing & Adapters UVCs Vacuums Valves Waterfall Foam Waterfall Weirs Water Treatment Winter Care   Pond Planner Great website. Pond Planner is best in business. James, Mansfield, LA   I just received the replacement pump (in just a few days). PondsOnline is fantastic. I have been a customer of yours since I installed a pond 2 years ago and am so impressed with service and now your warranty support. I could not expect anything more from a vendor. I will continue to use PondsOnline for all my pond  supplies. Thanks Again. Michael, Massapequa, NY More Customer Testimonials

. .OASE SwimSkim Floating Pond Skimmer   What is Verified by VISA ? Serving the pond & water garden market since 1986 and selling online since 1997, we are one of the original Internet mailorder companies and the oldest OASE dealer in North America. Over the past 22 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products. Please contact us for any questions you may have about ponds and water gardens.   Check out our Truckload Sale Page for huge savings on pumps, filters, complete pond filtration systems, and much more. Click here and save.   Pontec Statuary Pumps STARTING AT ONLY $ 22.00 OASE Pondomatic ONLY $ 269.98 Sludge on the pond bottom ? Debris accumulating in crevices ? Fish waste starting to pile up ? For a natural, simple and fast way to remove debris and decaying organic matter from water gardens or fish ponds, the Pondomatic is the perfect solution. Available at the perfect price to get your summer maintenance season started.           OASE Jumping Jet Rainbow Star The new generation of the Rainbow Star combines functionality, virtually unlimited creative freedom, and unique design. The combination possibilities give the system an individual flair. The integrated RGB light can be freely selected and can be supported in its effect by numerous switchable running light functions. Rainbow Star can also cut the water for additional interesting effects. Fountain Reservoirs A disappearing fountain is a great way to add the sound of water to a garden or patio and can easily be created. First, place the reservoir in the ground and select a pot, statue, or fountain. Then, add a submersible pump. Cover the grate with a variety of stones and pebbles, and you have created a disappearing fountain. The reinforced reservoir provides ample space for water, pump, and plumbing.